Here’s a list of answers to the most commonly asked questions.

How do I get help with anything related to preteen ministry membership?

Contact us at support@ministrytoyouth.com for any issues related to preteen ministry membership.

After I purchase a downloadable product, how do I get the resources?

After purchase, you’ll automatically be directed to a page to download all your resources. You’ll also automatically be emailed a link to the download page, with username and password. That way, you can access your download at a future date.

Can I share the download links with my team?

Of course you can. We just ask you don’t share it with others outside of your church.

Can I get the get curriculum a physical product rather than a download?

No, our curriculum is only available as a download.

I placed an order, but am having issues viewing or downloading the resources.

Contact our support team here and we’ll be happy to help you right away.

Do I need a PayPal account to place an order?

No. You can use any credit card. But if you do have a paypal account, you can pay that way as well.

Why didn’t I get an email with a receipt and/or download links?

Here are the two most popular reasons this happens:

You could have entered the wrong email or different email at checkout.

The email when to your spam folder. Be sure to check there if you haven’t already.

If this happened to you, contact our support team here and we’ll take care of you.

What is your refund policy?

Refund or store credit is available up to 48 hours after purchase at our sole discretion.

If you have any other issues or questions, then simply contact us by clicking the above link.

12 Responses to “FAQ

  • Can I download the product to my PC and iPad? Is it compatible for both devices?

    • Julia, Yes on your PC no problem. If you want to open the files on an iPad you will need an app or capability to view/open: zip files, powerpoint files, and word documents. It’s possible on ipad but you just need to make sure you have the right apps to open/view those files.

  • Gabrielle Knox
    7 years ago

    We are currently using your products with our 5th and 6th graders and it is going very well. Have you ever put together a scope and sequence or a 1-2 year plan using your curriculum? I would love to see it if you have. Please let me know.

  • What do you consider Preteen? Would that be grade 5-6 (age 10-12) or could this work for younger kids as well?

    • Yes, you can also group 4th graders in there too. But that’s optional, depending a lot of unique considerations to your particular church.

  • Willow Sanders
    6 years ago

    Is there way to preview the lessons before buying?

  • Beth Bryan
    4 years ago

    Would this curriculum be effective for 3rd and 4th graders?

  • Hi, are most topics sessions/units 4 weeks long?

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